Separately some believe that a similar issue may have caused last year’s similar connectivity woes ( here). For example, some people do not have admin rights to change the necessary details and others who do make the change have found that it introduces more lag (latency) into the game than if Virgin Media’s own servers were working.Īs usual in these situations the 3rd party involved has a commercial relationship with Virgin Media and so for various legal / political reasons the ISP is being careful not to vent too much public fury in their direction by naming and shaming. it comes down to just changing or adding two numbers into a couple of boxes), may not work for everybody. In fact we often find it’s better to do this in general as the performance is usually a little bit better and some intentional filtering / hijacking systems imposed by ISPs may be similarly avoided in the process.īut swapping DNS servers, which is a lot easier to do than it sounds (i.e. In the meantime some customers have been able to circumvent the problem by swapping the ISPs DNS servers to either OpenDNS ( details) or Google’s Public DNS. The fix should take a matter of seconds but there are other factors playing havok.” I can post an ETA if you’d like but frankly this date will keep getting pushed back due to the delays, so I’m not going to make you any promises. We’re in contact with Riot again this morning and they’re doing their best to help us get this sorted by any means possible. Not us and not Riot, though this is totally on our side of things to sort now. In short, you’re still going to see the same issue from your end which as Genzzry points out so eloquently is that our DNS servers aren’t resolving.Īt our side there’s a good reason why this has not been fixed yet due to a 3rd party. I don’t have much more I can reveal to you (which is grinding my gears).
#LEAGUE OF LEGENDS UPDATE KEEPS FAILING UPDATE#
“ Sorry for the lack of update for the last two days. The last update was posted yesterday (copied below). We aren’t the ones dragging our feet,” said one of Virgin Media’s Forum Team members, John_G ( here).
“ We have done everything our end and are continuing to do everything we can to fix this. Never the less Virgin Media’s support staff now appear to be equally frustrated with the situation.
According to some sporadic updates by Virgin Media’s community support staff and customers, the issue began after Riot made changes to their DNS servers and Virgin updated accordingly, along with all the other ISPs.ĭuring the above process something went wrong and Virgin’s 3rd party Content Delivery Network (CDN) provider, which has not been named, now seems to have blocked the ISP from being able to update their related DNS records (this can sometimes happen if an ISP makes an incorrect change and thus poisons the DNS table, but there may be another reason). The problem for LoL players appeared to start during early January 2015 and have now persisted for almost three long weeks.